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Windows » Business » Helpdesk & Remote PC » Folder HelpDesk 12

Folder HelpDesk 12 screenshot
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Download time:
56K: 1h 8m 34s  64K: 59m 59s  128K: 30m 0s  768K: 4m 10s
Downloads:
Total: 214 | Last week: 2
Hits:
517 visitors
Publisher:
OS Support:
WinXP, Win2000, Win Vista 
License:
Shareware 
Date added:
23-06-2012 
Last Update:
31-05-2012 
Size:
28.12 Mb


 


Folder HelpDesk Publisher's description:

from kalmstrom.com Business Solutions

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text.
For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.

System Requirements:

Exchange Server 5.5 or later

Program Release Status: Major Update
Program Install Support: Install and Uninstall



Folder HelpDesk Version History:

Folder HelpDesk 12 added on: 31-05-2012 - actual version


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Folder HelpDesk Related Tags:

    Helpdesk          Outlook          Issue Tracking          Support          Call center          computer support          group support          help desk software          itil          IT help desk          customer support          help desk management          essential statistics          help statistics          software support          help desk solution          tickets          outlook          open      






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